📅 Last updated: March 2025
Touch4Bill ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle personal data collected through our website and cloud POS platform. By using our services, you agree to this policy.
1. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, phone number, and business details when you register or contact us.
- Business Data: Transaction records, product/menu data, employee records, customer records entered into the POS platform by you.
- Usage Data: Log files, IP addresses, browser type, pages visited, and time spent on our website.
- Payment Information: Billing details for subscription payments (processed securely by our payment provider — we do not store card numbers).
- Communications: Messages, support tickets, and feedback you send us.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our POS software and services.
- Process your subscription and send billing receipts.
- Respond to your enquiries and provide customer support.
- Send product updates, important notices, and promotional communications (you may opt out at any time).
- Analyse usage patterns to improve platform performance and user experience.
- Comply with legal obligations and enforce our terms.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
- Service Providers: Trusted third parties who assist in operating our platform (e.g., cloud hosting, payment processing, email delivery) — bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity with prior notice to you.
- With Your Consent: Any other sharing requires your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Role-based access controls — only authorised personnel can access data.
- Regular automated backups to prevent data loss.
- Periodic security audits and vulnerability assessments.
While we take every reasonable precaution, no system is 100% secure. If you suspect a security breach, please contact us immediately at sales@touch4bill.com.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in to the platform.
- Remember your preferences and settings.
- Analyse website traffic via tools like Google Analytics.
- Show the once-per-day demo popup on our website.
You can disable cookies through your browser settings. Note that disabling cookies may affect platform functionality. We do not use third-party advertising cookies.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request your data in a portable, machine-readable format.
- Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email.
To exercise any of these rights, email us at sales@touch4bill.com. We will respond within 30 days.
7. Data Retention
We retain your data for as long as your account is active. If you cancel your subscription:
- Your data is retained for 90 days after cancellation to allow data export.
- After 90 days, all personal and business data is permanently deleted from our servers.
- Anonymised, aggregated usage statistics may be retained indefinitely for analytics purposes.
8. Third-Party Services
Our platform integrates with third-party services including payment gateways, SMS providers, and analytics tools. Each of these services has its own privacy policy. We recommend reviewing them. Current integrations include:
- Formspree (contact form submissions)
- Google Analytics (website analytics)
- Payment gateways (for subscription billing)
9. Children's Privacy
Touch4Bill is a business software platform not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify registered users by email. Continued use of our services after changes constitutes acceptance of the updated policy.